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Delivery Terms and Conditions



Should your order reach the minimum money amount, we will deliver for free.

Delivery Area

Minimum Money Amount
for Delivery

Hong Kong Island 

 $300.00

Kowloon

 $300.00

New Territories

 $300.00

Tsuen Wan

 $300.00

Tseung Kwan O

 $300.00

Park Island

 $600.00

Tung Chung

 $600.00

Discovery Bay

 $600.00

Sai Kung
 $600.00
Outlying Island
 $600.00

Other remote districts

 Discuss Separately

*Macau
(deliver to Sam Yick Transportation Co. Ltd.)

 $500.00



Notes:
A HKD40 further pontage charge applies to all deliveries to Park Island and Tung Chung
Customers from Outlying Islands can pay first and we will arrange loading the goods to the ship to deliver to where you are
Customers from Discovery Bay will need to pay HKD120 tunnel fee and HKD40 pontage
Each order is only limited to one address
If the total money amount is less than the minimum money amount for delivery, a HKD30-50 further delivery charge will apply 
If the delivery involves walking up stairs, each floor will apply a further HKD10 (the real charge will be according to the weight of the good. We will
   notice you this charge upon confirming the order)
If the delivery involves a long distance of stairs, a further HKD20 will be charged

* Any order up to HKD500, will enjoy free delivery to Sam Yick Transportation in Macau. However, members will need to cover local Macau delivery fee 
   themselves.

Should you have any questions regarding the minimum money amount for deliver, please feel free to call 2766 2720. 

Delivery addresses vary accordingly, PetiStore.com reserves the right to make final decision.

Delivery Time: 12noon – 10pm, Monday to Saturday

Arrangements under Special Occasions:
If the delivery day happens to be public holiday, we will have a different schedule made
No. 8 Signal or Black Rainstorm Signal: all deliveries will be cancelled. We will contact our customers to re-arrange deliveries until No. 8 Signal or
   Black Rainstorm Signal are taken down
Should there be any other bad weather or special traffic situation, we will re-arrange deliveries accordingly. Customers subject to re-arrangements
   will be contacted by us

All online or phone orders will be delivered after our staff confirm on phone. 

***Put early orders so your beloved ones won’t be short of food***

Industrial and Commercial Area Service

Working overtime all the time? off work too late?  too busy to get your own time and worried about not having enough pet food on time?

PetiStore deals with your worries!

From now on, each order no less than HKD100, not exceeding 1KG and size not over 30x30x30cm, will have the privilege to express post to industrial and commercial area. Shop at ease for your pet while taking care of your works, not a problem!

Call 2766 2720 for further inquiries.

This service only supports  bank advance payment at customer choice.

Not available on Sunday and public holidays


Enquiry / Order Hotline
2766 2720
WhatsApp Order
6576 7672