How to Order Payment Method Delivery Policy Terms & Conditions Return & Exchange Policy Privacy Policy

Terms and Conditions of Products / Goods Refund and Exchange



Should all orders be confirmed, no product will be entitled to refund or exchange for cash.


Product Acceptance Check

All customers must check with the delivery man regarding products, quantity and make sure if there is any damage to non-food products
If there is anything wrong with the order, please contact our customer service department during office hours. Petistore.com will follow up soon after
   we hear from you
If the customer gives up the right to inspect the products on the spot and later discover quantity or damage, we apologize that we cannot promise to
   handle such case


PetiStore.com is dedicated to gather natural and quality products, wishing a healthy life for your pet. Therefore, when new products arrive, PetiStore.com will carefully inspect to rule out quality issues, so that all of you could buy and use at ease. If you find any quality issues, PetiStore.com will work our best on solutions accordingly.

PetiStore.com has drawn up the following refund and exchange rules. We wish they could bring you convenience while not making any misunderstanding.


Product Refund and Exchange Principles and Arrangements

Should you have any questions about the products, you have to contact our customer representative within seven days after receiving the products
Please take photos of the products you suspect of quality issues and email them to info@petistore.com. This will help us to respond accordingly and
   accurately. If you don’t provide photos, we might not be able to handle the inquiry
All products to be refunded or exchanged should have the receipt, complete packaging, parts, user manual and warranty card (if any)
Non-food products (e.g. toys, beds, clothes) must be new and have not been worn or used
Non-food products: customers could choose to afford delivery charge and arrange redelivery
Food products: customers do not need to afford the delivery fee of refund or exchange due to quality issues
PetiStore.com does not accept any refund due to personal/pet preference, taste or flavor and we reserve the right to reject any unreasonable refund or
   exchange inquiries
PetiStore.com reserves the right to the final decision of refund and exchange


We are opened to your valuable comments and continue to improve our service, for our dedication to the best. You are more than welcome to contact us
should you have any inquiries. 




Enquiry / Order Hotline
2766 2720
WhatsApp Order
6576 7672